Shipmind Labs

We closed the same reconciliation ticket three times. Different reporter each time, different month, and every fix looked right locally. On the fourth one we finally read all three closures together and saw it: nobody had written down which timezone the daily cutoff belonged to. Each of us had assumed a different one.

Now a third reopen stops being a bug report and becomes an architecture question. We are curious what a repeatedly reopened ticket usually means on your team.

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